Privacy Policy

Lovely Indonesia Travel is registered legally as Travel company PT. PESONA INDAH INDO WISATA NIB No. 1511220132858 (“Lovely Indonesia Travel ”, “Us”, “We”, or  “Our”). This Privacy Policy describes how we collect, use, disclose,  process and protect personally identifiable information (“Personal  Data”) that you (the “User”) may provide in connection with Lovely Travel Destinations’s  services available through the website located at  ("Site"). Personal Data means data, whether true or not, about an  individual who can be identified from that data, or from that data and  other information to which the organisation has or is likely to have  access. References to the Site are deemed to include derivatives  thereof, including but not necessarily limited to mobile websites and  applications. By visiting or using the Site, you agree and consent to  the collection, use, disclosure and processing of your Personal Data in  accordance with this Privacy Policy and/or the Website Terms. If you do  not agree to the Privacy Policy below, please leave the Site  immediately.

From time to time, Lovely Indonesia Travel may revise this Privacy Policy to  reflect changes in the law, our Personal Data collection and use  practices, the features of our Site, or advances in technology. If we  make revisions that change the way we collect or use your Personal Data,  those changes will be posted in this Privacy Policy and the effective  date will be noted at the beginning of this Privacy Policy. Therefore,  you should review this Privacy Policy periodically so that you are up to  date on our most current policies and practices. Lovely Borobudur will also  prominently post such material changes prior to implementing the change.  If you do not agree with any changes or modifications to the Privacy  Policy, please do not continue using the Site. You will be deemed to  have consented to any modification of the Privacy Policy when you use  the Site after the effective date of the modification.

Information We Collect

We collect Personal Data about you that you provide to us when using  the Site. Such Personal Data includes but is not limited to your name,  Lovely Indonesia Travel user identification and login credentials, address, phone  number, e-mail address, hotel name, hotel location and/or length of  stay. We may request you to provide information on your travel  preferences, and feedback on your  travel experiences through your Lovely Borobudur booking. We also collect  non-personally identifiable information (that cannot be used to identify  you), including but not limited to your internet protocol (“IP”)  address, geographic location data, operating system type, nationality,  search preferences, as well as other generic Internet usage related  data.

How We Use Your Information

We may use your Personal Data and other information gathered through  the Site, whether in Indonesia or overseas, for the following purposes:

  • registering, managing and/or administering your use and/or access of the Site.
  • managing, operating, administering and providing you the services offered on the Site.
  • for contacting you on matters relating to your use and/or access  of the Site and services on the Site, and any enquiries and/or requests  submitted by you through the Site or otherwise.
  • to customize your experience when using the Site.
  • measuring and improving customer experience and satisfaction.
  • publishing customer reviews, such as of the Site, Travel Agents, in digital and/or print format for public access.
  • to enforce our Terms and Conditions.
  • to resolve disputes or complaints, collect payment or fees, or troubleshoot problems. and/or
  • for the purposes otherwise notified to you at the point of collection.

We may also use your Personal Data and other information collected  for Social Media marketing using direct and open graph techniques and  for digital and conventional marketing purposes such as sending you  direct mailers and post about new products, special offers or other  information which we think you may find interesting. Please note that  you may opt out of any marketing materials we may send to you at any  time. Please follow the unsubscribe instructions set out in our  marketing materials if you choose to opt out of any marketing materials  and we will respect your wishes.

Sharing and Transferring Your Personal Data

Your Personal Data will/may be disclosed to by Lovely Travel Destinations to  Lovely Indonesia Travel’s cooperating companies. Lovely Indonesia Travel (and/or its affiliate  companies) may also disclose your Personal Data to third party service  providers, suppliers or agents for one or more of the above purposes  from time to time. Third party services include but are not limited to  website hosting, data analysis, marketing, processing credit card  transactions, and service provision.

In some cases, when you transact directly with a third party to  obtain services, or when you use the Site to reserve a hotel room or  obtain another product or service, we may provide your Personal Data to  that hotel or other third party.

Depending on your location, Lovely Indonesia Travel, its affiliate companies and  its third party service providers, suppliers or agents may also be  transferring your Personal Data overseas.

Please note that Lovely Travel Destinations may disclose your Personal Data in the following situations:

  • to bring or defend against any claims or suits.
  • to comply with court orders, judicial processes, legitimate  requests, warrants or equivalent by law enforcement officials or the  authorities.
  • to investigate fraud or other wrongdoing or as otherwise required  or necessary in order to comply with any applicable law, or to protect  our legitimate interests.
  • to the purchasers in connection with any sale, assignment, or other transfer of all or part of our business or company.
  • to enforce or apply the terms and conditions applicable to our products and services.
  • to protect the rights, property or safety of Lovely Indonesia Travel, other  Site Users, or any other person according to Lovely Indonesia Travel’s discretion. and
  • for any other situations which is allowed under law.


As stated above, by browsing and using the Site, or by ordering a  product from the Site, or by registering for or using the services on  the Site, or by clicking the “Confirm” button or equivalent when you  create a new account on the Site, you:

  • consent to Lovely Indonesia Travel and collecting, using, disclosing and/or processing your above mentioned  personal data for the purposes as described above.
  • consent to Lovely Indonesia Travel and transferring your personal data out of Indonesia to other Lovely Indonesia Travel cooperation companies where such other Lovely Indonesia Travel Cooperation companies are  sited, and to  third  party service providers, suppliers or agents for the purposes as  described above.

Withdrawing Consent

You may withdraw your consent to our collection, use or disclosure of  your personal data at any time, by giving us reasonable notice. If you  wish to withdraw your consent, please inform us at our contact details  listed below. We will cease to collect, use or disclose your personal  data upon notification, unless required by law or if we have legitimate  business or legal purposes for retaining it.  Note that by withdrawing  your consent to our collection, use or disclosure of your personal data,  we may not be able to continue providing you with our services and you  agree that we will not be liable to you for any losses or damages  arising out of or in relation to such termination of services.

Access to or Correction of Your Personal Data 

When you provide us with your Personal Data, please ensure that it is  accurate and complete. If you believe that any of your information  under our possession or control contains errors or omissions, please log  into your account on the Site and correct the information. In addition,  please update your Personal Data through your account in a timely  manner, should there be any changes.

If you wish to correct an error or omission in any Personal Data  under our possession or control that cannot be corrected via our Site,  or to access your Personal Data under our possession or control, or as  provided for by applicable laws, please submit your request to our  contact details listed below. We may charge you a reasonable fee for  access to the Personal Data, for the purpose of recovering the  incremental costs of responding to the access request.

To protect your privacy and security, we will verify your identity  before granting access or making changes to your Personal Data. We will  endeavor to answer requests for access or correction to your Personal  Data as soon as reasonably possible, unless an exception applies. 

Protecting Your Personal Data

We protect Personal Data under our possession or control by  maintaining reasonable security arrangements, including physical,  technical and organizational procedures, to prevent unauthorised access,  collection, use, disclosure, copying, modification, disposal or similar  risks.  

Further, you agree that Lovely Indonesia Travel is not responsible for any loss or  damages that may be suffered by us, you or any third parties, where such  loss or damage is caused by inaccurate or incomplete information given  by you.  You agree that Lovely Borobudur will not be liable for any loss or damage suffered by us, you or third  parties arising from your failure to comply with this clause.

Transfer of Business

In the event of a change of control or change of ownership of all or  part of the Lovely Indonesia Travel business or company, including the Site, then all  Users’ Personal Data may/will be part of the transfer of such assets.

Approval of Privacy Policy Changes

By using the Site or the services we provide, you agree to the  collection, use, disclosure and processing of your Personal Data as set  forth in this Privacy Policy. Furthermore, if you use our services, we  reserve the right to collect, use, disclose and process your Personal  Data in accordance to this Privacy Policy. From time to time, Lovely Travel Destinations may change this Privacy Policy. As described in the beginning of this  Privacy Policy, we will display the changes on this Site for your  information.

Order of Precedence

If you have agreed to our Website Terms, in the event of  inconsistency between such Website Terms and this Privacy Policy, such  Website Terms shall prevail.


Note that as we are a Indonesia registered company, this Privacy  Policy has been drafted solely in accordance with the laws of Republic of Indonesia.  We do not represent or warrant that this Privacy Policy complies with  the privacy laws of any other jurisdiction and accordingly, you shall  not construe this Privacy Policy as such.

For the avoidance of doubt, for the exceptions where the law permits  an organization such as Lovely Borobudur to collect, use or disclose your  personal data without your consent, such permission granted by the law  shall continue to apply.

Contact Us

If you have any questions or requests relating to this Privacy  Policy, please contact our Data Protection Officer at the following  details, or such person as Lovely Indonesia Travel may designate by informing you  through any letter, invoice, email or the Site : [email protected]

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